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1. Introduction

Solar Certs ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

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2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data, including:

  • Identity Data: First name, last name

  • Contact Data: Email address, telephone number, address

  • Technical Data: IP address, login data, browser type/version, time zone, operating system

  • Usage Data: Information about how you use our website and services

  • Marketing and Communications Data: Preferences in receiving marketing from us

  • We do not knowingly collect data from children under 18.

 

3. How Your Data Is Collected

We use different methods to collect data from and about you including:

  • Direct interactions: Forms, enquiries, phone calls

  • Automated technologies: Cookies, server logs, analytics tools

  • Third parties: Analytics providers (e.g. Google Analytics), advertising networks

 

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we use your data to:

  • Respond to enquiries or provide quotes

  • Deliver our services (e.g. solar certification, inspections)

  • Manage our relationship with you

  • Improve website performance and user experience

  • Send marketing communications (only where lawful)

  • Comply with legal obligations

 

5. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

  • Consent – for marketing communications

  • Contractual necessity – to provide services you request

  • Legal obligation – to comply with legal/regulatory requirements

  • Legitimate interests – to operate and improve our business, provided your rights do not override these interests

 

6. Marketing Communications

You will only receive marketing communications if:

  • You have requested information from us; or

  • You have provided consent; or

  • You are an existing customer and we are marketing similar services (soft opt-in)

You can opt out at any time by contacting us or using unsubscribe links.

 

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure the website functions properly

  • Analyse usage (e.g. Google Analytics)

  • Improve performance and user experience

Cookies may include:

  • Strictly necessary cookies

  • Performance/analytics cookies

  • Functionality cookies

You can manage or disable cookies via your browser settings. Where required, we will request your consent before placing non-essential cookies.

 

8. Disclosure of Your Personal Data

We may share your personal data with:

  • IT and system administration providers

  • Hosting providers

  • Analytics providers (e.g. Google)

  • Professional advisers (lawyers, accountants)

  • Regulators and authorities where required

All third parties are required to respect the security of your personal data and process it lawfully.

 

9. International Transfers

Some of our external providers may be based outside the UK. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses

  • Adequacy regulations

 

10. Data Security

We have implemented appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers

  • Access controls

  • Encryption where appropriate

We limit access to your personal data to those who have a business need to know.

 

11. Data Retention

We retain personal data only as long as necessary, including:

  • Enquiry data: up to 12 months

  • Customer records: up to 6 years (for legal/tax purposes)

  • Marketing data: until consent is withdrawn

 

12. Your Legal Rights

Under UK data protection laws, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request erasure ("right to be forgotten")

  • Object to processing

  • Request restriction of processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at the details below.

 

13. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.

 

14. Contact Details

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us:

Solar Certs
71-75 Shelton Street
Covent Garden
London WC2H 9JQ
Phone: 0800 3687683
Email: info@solarcerts.co.uk

 

15. Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: https://ico.org.uk
Helpline: 0303 123 1113

 

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

End of Privacy Policy

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